Shipping policy

Shipping Policy

Processing Time

  • Orders are processed within 1 to 2 (excluding weekends and holidays) after receiving your order confirmation email.

  • You’ll receive another notification when your order has shipped.

  • If we experience a high volume of orders, processing may be delayed by an additional 1–2 business days. In that case, we’ll notify you via email.

Shipping Rates & Delivery Estimates

Lyvo Cycling Kit

  • Currently we are offering free shipping globally on cycling kit

  • Domestic Shipping (Canada)
      • Standard Shipping: 3 to 9 business days

  • International Shipping
      • 6 to 10 business days

  • Please note that these are estimates, and delivery times may vary depending on the carrier, customs processing, and other external factors

Off Bike Clothing

  • Non Cycling kit is produced and shipped from our trusted partner Printful
  • Orders take 2-5 business days to process
  • Delivery estimates are from 2 to 21 business days depending on the location
  • Check Printfuls shipping policy at (5) Shipping Speeds & Pricing | Printful for further details on your location.

Lameda Cycling Kit

  • Lameda Cycling Kit is shipped direct from Lameda
  • Orders are processed in 1-2 days
  • Delivery estimates up to 20 days for all locations

Bike Boxes

  • Bike Boxes are shipped direct from the manufacture and can take 30-60 business days to arrive

Shipment to P.O. Boxes / APO / FPO

We ship to P.O. Boxes and APO/FPO addresses. However, for oversized items or those requiring courier services, we may require a physical street address.

Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, or customs fees once the package reaches your destination country.

  • The recipient is responsible for paying any additional charges incurred.

  • We are not responsible for delays caused by customs clearance.

Order Tracking

  • After your order is shipped, you will receive a shipping confirmation email that includes a tracking number.

  • Please allow 24 hours for tracking information to update on the carrier’s site.

Lost, Stolen, or Damaged Packages

  • If your tracking shows the package was delivered but you can’t locate it, please check with your neighbours or local post office first.

  • For lost or stolen packages, contact us at info@lyvocycling.com  with your order number. We’ll work with the carrier to resolve the issue.

  • For damaged items: please file a claim with the carrier and then email us photos of the damage and packaging so we can assist with replacement or refund.

Changes to Shipping Policy

We reserve the right to modify this shipping policy at any time without prior notice. Changes will be effective immediately upon posting to this page.